Force Close and/or Game Crash

If you are experiencing crashes then please try the following:Force Close & Restart on iOS: Swipe up from the bottom of the screen (or d...

Using Too Much Space

Background apps can sometimes take up too much memory space and cause issues for the app. Please try closing the background apps to free up ...

I Did Not Get My Case

An unstable connection can cause a delay in the prize delivery. Please ensure you have a stable connection and possibly restart the app if n...

How Do I Receive a Refund?

Purchases made inside the app are controlled by the app store. All charges and fees are handled directly by them depending on you device. Fo...

I Did Not Get My Reward for Watching a Video Ad

An unstable connection can cause a delay in the prize delivery. Please ensure you have a stable connection and possibly restart the app if n...

Reporting Players

If you find another player using offensive language in their display name, witness them cheating, exploiting bugs, or demonstrating other be...

How Do I Fix My Time/Date When It's Out of Sycn

If your device's time is out of sync with the game's server, it may affect playing 8 Ball Champions. Here’s how to fix it:For iPhone:Go to S...

Device Operating System Isn't Supported Anymore

To keep 8 Ball Champions running smoothly with the latest features—and in line with the currently supported versions from Apple and Android—...

Trouble Aiming the Cue Stick

Give your screen a quick clean! Smudges or debris might be making it harder to aim the Cue Stick.